FREQUENTLY ASKED QUESTIONS
We appreciate the opportunity to answer your questions about our business. We hope you enjoy shopping at Diabeticteststrips.org and find a convenient and money saving way to buy the things you need. Following are list of our most frequently asked questions:
What do you mean by Free Shipping?
There are never any handling charges with Diabeticteststrips.org and no shipping charges on orders within the Continental United States. Ground shipments are sent using a variety of carriers, including USPS and UPS. Generally, orders placed Monday through Friday will arrive in 2-5 business days (within the Continental USA). We ship packages under 13oz by USPS First Class Mail. Larger packages may be shipped via US Post Office or UPS. Allow a little more time for weekends and holidays.
What are your shipping costs?
Free Shipping - FREE
Standard Shipping - $9.95
UPS® Ground - $11+
UPS 2nd Day Air® - $18+
UPS Next Day Air Saver® - $24+
How long will it take for my order to be delivered?
Free Shipping - 4-6 Business Days
Standard Shipping - 3-4 Business Days
UPS® Ground - 1-5 Business Days
UPS 2nd Day Air® - 2 Business Days
UPS Next Day Air Saver® - 1 Business Day
Where do you buy your merchandise?
We purchase our products from a variety of secondary wholesale distributors. These suppliers consist of large retail wholesale stores, reclamation centers and other alternate sources suppliers.
How do I know that your products are legitimate and authentic?
Management of our company has over 10 years of experience in wholesale distribution of over-the-counter products and health & wellness products. Our staff is trained to inspect each and every single unit that comes through our facility. We check lot numbers, UPC codes, expiration dates and outer packaging seals. We guarantee the integrity of our goods. We will only purchase products that are acquired legally and legitimately. Furthermore, we have a policy of 100% customer satisfaction. If our customers are dissatisfied for any reason, we will either exchange their order or offer a full refund.
What if I am a retailer that is interested in buying larger quantities and on a consistent basis?
Our primary business is in serving individuals and establishments such as yourself. We are service oriented and fiercely competitive with our prices and can accommodate most requests. Please email us at email@example.com regarding the products you are interested in, and we will get back you as soon as possible.
I have not received my order, or my order was not correct, what can I do?
First, we sincerely apologize for any inconvenience this may have caused and we would like to correct whatever the problem may be as soon as possible. Please contact us immediately within the first or second day after you realize your order was incorrect or if you have yet to receive it. You may email our customer service team by clicking on this link firstname.lastname@example.org or please feel free to call us at (561) 220-3775.
Do you offer order tracking?
You can Track Your Order here.
We offer order delivery tracking on all of our delivery options. After your order is fulfilled, you will receive an email including your tracking number. Please allow up to 48 hours for the tracking number to update. If you have any special delivery considerations, please let us know in the comments section of the order form or email us at email@example.com. Please include your name and order number in all correspondence.
What is your returns policy?
You can view our Returns and Refunds Policy here.
We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by Diabeticteststrips.org for a full credit or refund for up to 7 days from the date of delivery. Returned item must be in new condition with original unopened packaging. Unfortunately, we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Items returned in new condition with original packaging more than 7 days after delivery date will be charged a 20% re-stocking fee. Please report any damages, shortages, or discrepancies within 7 days of delivery by calling Customer Service at (561) 220-3775 or by e-mailing us at firstname.lastname@example.org for quickest turn around.